Shipping & Returns

Shipping starts from $7.95 and depends on weight and location. 

  • $7.95 regular shipping for all orders Australia wide (flat rate) up to 500g.
  • $10.95 express shipping for all orders Australia wide (flat rate) up to 500g.
  • $12.95 regular shipping for all orders Australia wide (flat rate) up to 3kg.
  • $15.95 express shipping for all orders Australia wide (flat rate) up to 3kg.
  • $15* New Zealand shipping rate up to 500g. 
  • $25* New Zealand shipping rate up to 1kg.
  • $20* Rest of World International shipping rate up to 500g. 
  • $30* Rest of World International shipping rate up to 1kg.

FREE SHIPPING 

For orders $60 or over, shipping is FREE Australia wide! 

DELIVERY DETAILS

  • All orders are dispatched within 2-3 business days from our Sydney HQ. 
  • Parcels are shipped via Australia Post with an estimated delivery time of
    • Regular - 2-6 business days from dispatch.
    • Express - 1-3 business days from dispatch.
    • International – 6-15 business depending on location
  • Once your order has left our doors you are in the hands of the postal service, so please check upon your issued tracking number for all order updates.

DELIVERY ZONES
We ship Australia wide, and internationally to New Zealand, USA, Canada, China, Hong Kong, Singapore and United Kingdom. Can't find your country? We'd be happy to organise an order just for you, email us at hello@kkao.com.au and we can help you out.

RETURNS 
Unfortunately, as with all perishable food products, we cannot offer refunds or exchanges for change of mind on any of our teas. If you are unsatisfied with your product or it arrives damaged please contact hello@kkao.co

Whilst we do our best to ensure your order is dispatched and delivered to you as soon as possible, on rare occasions there may be delays and orders can take slightly longer than the suggested time frame. 

Please be sure your shipping address is correct as resending items will be at the customer’s expense. If you have any further questions regarding shipping and returns please don't hesitate to contact us at hello@kkao.co. We are more then happy to help to ensure your products arrive to your door safe and sound. 

*All prices are in Australian Dollars. kkäo Co. is not liable for any additional duties, taxes or surcharges that you may have to pay on delivery to your country. If you are unsure, we recommend checking with local authorities before placing your order. Your country may have different requirements for shipping our products.